Shipping, Exchanges & Returns

We hope that you will love your Harmony 783 grounding footwear, but if you would like to exchange or return your item we will gladly accept shoes in brand new, unworn condition and in the original footwear packaging. All items must be in a condition that would be acceptable to send to another customer. We reserve the right to reject or reduce the amount of any refund or exchange value if the product shows any signs of wear or alteration.

Socks that have been tried on are not eligible for a return/exchange for sanitary purposes. For socks to be eligible for a return, they must be in perfect condition and still in their original packaging.

All returns must be sent within 30 days of the original order confirmation date. Returns outside this timeframe will be considered non-returnable.

As part of our Harmony 783 Promise, we process returns as quickly as possible, although it may take up to 14 business days from the time of receiving your item(s) for your return to be inspected, processed and credited back to you.

Return shipping and handling fees are listed below. These charges are less than our actual costs, but they help support Harmony 783 in our mission to provide new and improved styles of Luxe Grounding Footwear. These costs will be deducted from your refund amount.

Please note: we do not refund original shipping costs.

For Returns within the Continental USA:

• Return for Store Credit: $7.95 shipping and handling fee
• Return to Original Payment Method: $9.95 shipping and handling fee
• Exchange: $7.95 shipping and handling fee

For Returns from Hawaii and Alaska:

• Return for Store Credit: $14.95 shipping and handling fee
• Return to Original Payment Method: $17.95 shipping and handling fee
• Exchange: $14.95 shipping and handling fee

We are happy to provide a hassle-free exchange and return experience, including an opportunity to shop our entire catalog when returning any eligible item. Please make sure to read instructions and information thoroughly prior to checking out. Click the link below to get started!

⏩ CLICK HERE TO START AN EXCHANGE OR RETURN ⏪

We have partnered with Order Protection to make your shopping experience as smooth as possible. Including Order Protection on your order will protect you in case of:

✦ Theft

✦ Damage

✦ Return to Sender

✦ Lost

✦ Missing

✦ Defective

✦ Order Not Received

✦ Wrong Item Delivered

✦ Order Missing Item(s)

Learn more about Order Protection here.

If you purchased Order Protection as part of your original order, please click HERE to file a claim within 45 days of your order.

For locations in the continental USA, we offer Free Economy Shipping (does not include return shipping) on orders of $200 or more (after any discounts have been applied and before any applicable sales tax). This does not apply to HI, AK, Puerto Rico, and international orders.

If a package needs to be re-shipped due to an incorrect or insufficient address, the customer will be responsible for this cost. We ship orders to the address input by the customer. If an order is marked as "return to sender", if there are any return shipping costs, this will be deducted from the original order total if a refund is to be made.

Most Standard Shipping orders will ship out within 48 hours of ordering during weekdays (we do not ship Saturdays, Sundays, or holidays).

NOTE: Express Delivery Shipping – At the time of checkout, please see shipping options for expedited shipping rates. Orders placed after 10 AM (MT) or on weekends or holidays will not ship until the next business day. Priority shipping options are delivered on Business days.

• Example: if an order is placed before 10am MT on Friday for Overnight Shipping, it will be delivered the next business day, on Monday.

Shipping Confirmation: Your Shipping Confirmation email will tell you which carrier is handling your package and will provide you with your tracking information. Please add Care@Harmony783.com to your safe sender list (email address book) to ensure you receive the email. You can also create and/or log into your account to get ship dates and tracking information.

If you reside in Canada, you can order directly from us at Harmony783.com. Orders are usually shipped via FedEx, and shipping rates are shown at checkout. Orders cannot be shipped to PO Boxes.

Customers are responsible for all customs, duty, and any clearance charges. If you are unsure of what these costs may be, please reach out to your local agencies for a better idea of the estimated costs, as this is out of the jurisdiction of the US.

Shipping Confirmation: Your Shipping Confirmation email will tell you which carrier is handling your package and will provide you with your tracking information. Please add Care@Harmony783.com to your safe sender list (email address book) to ensure you receive the email. You can also create and/or log into your account to get ship dates and tracking information.

If a package needs to be re-shipped due to an incorrect or insufficient address, the customer will be responsible for this cost. We ship orders to the address input by the customer.

If an order is marked as "return to sender", if there are any return shipping costs, this will be deducted from the original order total if a refund is to be made.

International orders (outside of the USA and Canada) are shipped with a tracking #. Please provide us with an accurate shipping address, as Harmony 783 is not responsible for incorrect shipping information. If a package needs to be re-shipped due to an incorrect address, the customer will be responsible for this cost. All orders placed via email or phone will need to be paid in full prior to shipping. We accept most major credit cards and PayPal.

Customers are responsible for all customs, duty, and any clearance charges. If you are unsure of what these costs may be, reach out to your local agencies for a better idea of the estimated costs, as this is out of the jurisdiction of the US.

Customers in many countries around the world can place an order directly on our US website. If you receive an message that we cannot ship to your address, please provide the below information by sending an email to Care@Harmony783.com so we can build the order and get an accurate shipping cost quote. Shipping and handling charges depend on the size and weight of your package and your ship-to destination. We will email you with an order and shipping total, so you can confirm if you would like to proceed with the order.

• Ship to Full Name (first and last)
• Full Shipping Address including country (no PO Boxes)
• Full Billing Address (if different from Shipping Address)
• Phone Number (requested by shipping carrier for delivery)
• Shoe(s) with US Size(s) you're wanting to order (since the shipping cost is based on weight)

Shipping Confirmation: Your Shipping Confirmation email will tell you which carrier is handling your package and will provide you with your tracking information. Please add Care@Harmony783.com to your email address book (safe sender list) to ensure you receive our emails. You can also create and/or log into your account to get ship dates and tracking information.

If a package needs to be re-shipped due to an incorrect or insufficient address, the customer will be responsible for this cost. We ship orders to the address input by the customer.

If an order is marked as "return to sender", if there are any return shipping costs, this will be deducted from the original order total if a refund is to be made.

Your order may be subject to additional charges for duties and taxes by the destination country. These charges are not within our jurisdiction and are beyond our control. Duties and taxes will be paid on your behalf by the shipper delivering your shoes and you are required to pay the carrier for these charges in order to receive your order. When you place your international order, you also agree to pay any and all of the taxes and duties which may apply for your country.

For more information on duty rates or estimates, please check with your local agencies.

If an order is marked as "return to sender", if there are any return shipping costs, this will be deducted from the original order total if a refund is to be made.

We welcome returns and exchanges within 30 calendar days of the original order date. All items returned or exchanged must be in brand new, unworn condition and in the original packaging to be eligible for refund, excluding original shipping costs. Socks that have been tried on are not eligible for a return/exchange for sanitary purposes.

UK/Canada/Europe Returns: Return Shipping will be charged to the customer. Some customs agencies process refunds for customs/duties paid - reach out to your local customs and duties agency for further information. Harmony 783 does not refund International Customs/Duties. To initiate a return, please click here and follow the prompts.

Exchanges & Other International Returns: To initiate an Exchange please send an email to Care@Harmony783.com and include the below details to receive further return instructions. Exchange shipping will be paid for by the customer.

• Order # or email address on the order
• Full Name and Shipping Address on the order
• Item(s) you’d like to return and/or exchange
• Reason for return for each item:
•  If this is an exchange of size, please note what size you would like.