Refund policy
PURCHASES MADE DURING THE PROMO PERIOD JUNE 28-JULY 1, 2025 THAT INCLUDED A FREE SANDAL OR FLIP-FLOP ARE ELIGIBLE FOR EXCHANGE ONLY.
FINAL SALE items are non-returnable. Please review the product page for info about fit or reach out to Care@Harmony783.com if you have questions prior to placing an order for Final Sale items.
Easy Exchanges & Returns – US orders (excludes Puerto Rico)
Your satisfaction is our top priority. We welcome returns and exchanges within 30 calendar days of the original order date. All items returned or exchanged must be in brand new, unworn condition and in the original packaging to be eligible for refund, excluding original shipping costs. Socks that have been tried on are not eligible for a return/exchange for sanitary purposes.
RETURN POLICY
We hope that you will love your Harmony 783 grounding footwear, but if you would like to exchange or return your item we will gladly accept shoes in brand new, unworn condition and in the original packaging. All items must be in a condition that would be acceptable to send to another customer. We reserve the right to reject or reduce the amount of any refund or exchange value if the product shows any signs of wear or alteration.
- Return for Store Credit: $4.95 shipping and handling fee
- Return to Original Payment Method: $7.95 shipping and handling fee
- Exchange: $4.95 shipping and handling fee
- Return for Store Credit: $14.95 shipping and handling fee
- Return to Original Payment Method: $17.95 shipping and handling fee
- Exchange: $14.95 shipping and handling fee
Domestic US Shipping
For locations in the Continental USA, we offer Free Economy Shipping on orders of $200 or more (after any discounts have been applied and before any applicable sales tax). This does not apply to HI, AK, Puerto Rico, and international orders.
If a package needs to be re-shipped or is returned to sender due to an incorrect or insufficient address, the customer will be responsible for this cost. We ship orders to the address input by the customer. If an order is marked as "return to sender", if there are any return shipping costs, this will be deducted from the original order total if a refund is to be made.
Most Standard Shipping orders will ship out within 48 hours of ordering (we do not ship Saturdays, Sundays, or holidays). Your order will be shipped via Standard Shipping, generally USPS Priority Mail, unless you select an alternative at checkout.
NOTE: Express Delivery Shipping – At the time of checkout, please see shipping options for expedited shipping rates. Orders placed after 10 AM (MT) or on weekends or holidays will not ship until the next business day. Priority shipping options are delivered on Business days.
- Example: if an order is placed before 10am MT on Friday for Overnight Shipping, it will be delivered the next business day, on Monday.
Shipping Confirmation: Your Shipping Confirmation email will tell you which carrier is handling your package and will provide you with your tracking information. Please add Care@Harmony783.com to your safe sender list (email address book) to ensure you receive the email. You can also create and/or log into your account to get ship dates and tracking information.